The power of communication.

I think many of us fail to realize the extreme importance of communicating in a way that ensures we are understood.When I was working for the United Nations in different countries around the world, I would often be told by other UN staff that they were surprised that they could actually understand what I was saying. Apparently, they had met other Irish and could only understand a few words here and there. That was easy for me to understand. As the Deputy and later Chief of the United Nation's Special Investigation Unit, it was of the utmost importance that people could understand me. Imagine questioning a person who was facing deportation back to their country for an alleged crime. It would be unfair to them if I didn't make my self understood, even if it meant that I had to slow down my fast Irish speech and leave out the Irish slang words (that very few people around the world can ever understand).

I was in Dublin last weekend, passing through on my way to the Middle East. The big topic was the Irish referendum on the Lisbon treaty. It seems that the country was fairly evenly divided by those who were; voting yes, voting no, did not know. I wasn't that terribly sure what it was all about so I asked my sister and her husband. They had to admit that the whole thing was rather unclear and that the Politicians didn't do a great job of explaining. Then I met up with my brother. He too was not 100% about the importance of a "yes" or "no" vote. I got the impression that Ireland might lose their National identity if they voted "yes", so I left thinking that "no" was the way to go.

Apparently the rest of Ireland thought so too, as I am sitting in my hotel room in Dubai listening to the BBC and Sky news talking about the after effects of Ireland's rejection of the Lisbon treaty. That got me thinking. The only time we really ever had any problems with a client involved communicating, or a lapse on somebody's part. It is amazing how large the repercussions can be when you are talking about a whole country. Next time you are involved in a negotiation, remember the Lisbon treaty and make sure you know what is at stake. You could be avoiding a costly mistake.